how to set up a skype for business call in number

#How to set up a skype for business call in number license

Now that we have our user account set up to forward the call, we need to configure our Auto Attendant to route the call to our user. There’s no requirement for the account to remain signed in for this to work. When done, simply click the X in the top right corner of the popup – no need to save.Īt this point, you can sign out of the Teams client as your ServiceDeskForward account.Select Forward my calls > New Number and then enter the phone number where you’d like to send the call.Click your user account icon in the top right of the window, then click Settings.Sign in to Microsoft Teams as your new user – ServiceDeskForward in my example.Now it’s time to sign in and set up our forward. Give the user a phone number via the Skype Legacy Portal – just as you would with any other user.Assign either a Telstra calling plan, or Microsoft Calling Plan.

#How to set up a skype for business call in number license

Assign either an E3 + Phone System, or E5 license to the account.I’m going to call my user account ServiceDeskForward Create a new user account in Office 365 – either in the portal, or on premises and then sync’d via AADConnect.The phone number you’re wanting to forward the call to.įirst, we need to configure an Office 365 user account to route the call.

Telstra Calling for Office 365 (Australia), or Calling Plan (Rest of the world).

A Service Number to assign to the Auto Attendant.

To be able to forward a call from an Auto Attendant to an external number, there’s a few things we’ll need: With Teams though, this is now possible – albeit with a little creativity. Those of you who are familiar with Skype for Business response groups will be immediately scrolling to the comments section below to proudly exclaim: “You can’t do that in Skype for Business! It’s not supported.” And, you’d be right. Now that the customer wants to migrate this fairy simple call flow to Microsoft Teams, how do we handle the after hours routing to an external number? Typically, this isn’t a major issue with most phone systems – you just route the call to an external number. The agent answers the call, and everything is honky-dory.Īfter business hours though, the call is forwarded to an external call handling service. A number of customers I work with have a fairy simple inbound call flow process for their service desk.ĭuring business hours, a call comes in and hits a queue that has a number of service desk agents assigned to it.